Frequently Asked Questions

Where are your products made?
As a Canadian-owned company, we are proud to say that all of the furniture items on our store website are proudly manufactured in Canada, with the majority of goods being produced within the Toronto & the Greater Toronto Area.
Do you offer free delivery?
Yes! We are proud to offer free delivery in Southern Ontario. Our other shipping zones (where shipping fees apply), includes most major Canadian cities and surrounding areas, excluding remote regions. We deliver straight to your doorstep (at ground level) under our standard shipping option.
How do I place a custom order?
Contact us via email, chat, telephone, or social media to place a custom order! Once the details for your order have been confirmed, we will have an invoice sent via email from where you can complete your purchase to place your custom order.
Where is your showroom located?
Our showroom is located at 565 Otto Road in Mississauga, Ontario and we are open by appointment. Please note that only select items from our store website are on display at our location.

Do you offer bulk discounts?

If you're looking to purchase 5 or more items, contact us with the list of items you're interested in and we will get back to you with our bulk rate. Contact us for more details.


Are any of your items in stock?

With the majority of items on our store website being made to order, there is typically a production period for an item once an order is placed. This production period varies depending on the manufacturer and can range from anywhere between 1 to 22 weeks. Select items, such as most mattress and pillow models are typically stocked and are more readily available.

I am encountering a “Zip Code Error” at checkout. What does this mean?

Our store requires address verification as part of payment to ensure the billing address entered at payment matches the address provided to your bank. If you require delivery to an address that is not the same as your billing address, please keep the billing and shipping addresses separate when you place your order.


How do I know if this is a legit company?

We have nothing to hide! Please feel free to ask us any questions you may have and we would be more than happy to answer them to our fullest ability. Our website is secured on Shopify's e-commerce platform. Our operating name is and our legal name is Definitive Home Inc., registered in Canada on December 3, 2007.

For specific product inquiries, please contact us.

Chat with us

Fast access to more information or help placing a custom order. Chat live at the bottom right corner of your screen.


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